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Shipping Policy

Shipping Information

  • Tikina Pets uses Pass the Parcel for all purchases.

  • Orders are dispatched via courier every Tuesday and Thursday.

  • We do not deliver to the Hauraki Gulf Islands (e.g., Waiheke Island), Stewart Island, or the Chatham Islands.

  • Once your order has been sent, you will receive an email confirmation including tracking details.

Pick Up Information

  • Pick-ups are available from YOUR SHELF, located at 224 Commerce Street, Kaitaia.

  • Pick-up days are Tuesday and Thursday.

  • You will receive an email confirmation when your order is ready for pick-up.

  • YOUR SHELF operating hours:

    • Monday to Friday: 9:00 AM - 5:00 PM

    • Saturday: 9:00 AM - 12:00 PM

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