Privacy Policy

Privacy Policy

Tikina Pets values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data in compliance with the New Zealand Privacy Act 2020.

Data Storage & Security:

1. Your data is stored securely on servers with industry-standard encryption and access controls.

2. We regularly review our security measures to protect against unauthorized access, alteration, or disclosure.

Cookies:

1. Tikina Pets uses cookies to enhance your browsing experience.

2. Cookies collect non-personal information about your interactions with our website.

3. You can disable cookies through your browser settings, but some website features may not function properly.

Your Rights:

1. Access:

   • You can request a copy of the personal information we hold about you.

2. Correction:

   • You can ask us to correct or update your personal information.

3. Opt-Out:

   • You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in emails.

4. Deletion:

   • You can request that we delete your personal data, subject to legal and transactional obligations.

How We Collect & Use Your Information

Information We Collect:

1. Personal Information:

   • Name

   • Email address

   • Phone number

   • Billing and shipping addresses

2. Payment Information:

   • Payment details (processed securely through our payment gateway; we do not store your credit card information).

3. Usage Information:

   • IP address

   • Browser type

   • Device information

   • Pages visited on our website

4. Order Details:

   • Purchase history

   • Product preferences

How We Use Your Information:

1. To Process Orders:

   • Fulfill and deliver your purchases.

   • Send order and shipping confirmations.

2. Customer Service:

   • Respond to inquiries and support requests.

3. Marketing (Optional):

   • Send promotional emails about new products, offers, or events (only if you opt in).

4. Website Improvement:

   • Analyze website usage to enhance user experience.

Sharing Your Information

Sharing Your Information:

1. Third-Party Services:

   • We may share your information with trusted third parties that assist in processing payments, shipping orders, or managing marketing campaigns. These parties are contractually obligated to keep your data secure.

2. Legal Obligations:

   • Tikina Pets may disclose your information if required by law or to protect our legal rights.